Frequently Asked Questions

Find answers to common questions about our fashion collections and services.

How do I determine my size?

Please refer to our comprehensive Size Guide located on each product page to find the perfect fit based on your measurements.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

Do you restock items that are sold out?

We frequently restock popular items. You can sign up for 'Back in Stock' notifications on the specific product page to be alerted via email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

Are your materials sustainably sourced?

Step2 is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable manufacturing processes across our core collections.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.